Frequently Asked Questions

Frequently Asked Questions

  • What is the best way to contact you?

    • I am able to reply to texts and emails the fastest. Don’t hesitate to text me with any questions anytime! PLEASE DO NOT USE FACEBOOK MESSENGER FOR ANYTHING IMPORTANT, I DO NOT ALWAYS CHECK THERE.

  • How long do we get the venue for?

    • 6 hours total. Half an hour prior to the ceremony half and hour ceremony and 5 hour reception time. But you may arrive up to two hours prior to your wedding start time!

  • When should the ceremony start?

    • We recommend starting an hour and a half before sunset. This way you get 30 mins of perfect lighting pictures and 30 of sunset pictures after the ceremony. If you google “Sunset ‘your wedding date’”  it will give you the exact time. 

    • Or if you want to do a first look and do most of your photos prior to the ceremony! That is always a great option then you get to enjoy your entire reception and not spend an hour and a half taking photos ! 

  • If I book the complete package what else do I need?

    • Cake Cutting set

    • Guest book

    • Garter set

    • Party favors (optional)

    • Toasting glasses (optional)

    • We are still adding to this list 🙂

  • Can we bring in our own alcohol?

    • Unfortunately no, due to our liquor license all alcohol has to be purchased through us. Our drinks run from 4-7 dollars.

  • How many events do we host in one day?

    • We only do one wedding a day, but can have 2-3 a weekend.

  • How does payment work?

    • We only require a 1,000 deposit then we require final payment 10 days prior. You may make payments anytime, but we do not require any payments

  • How many people can your venue hold?

    • We can hold a maximum of 250 guests

  • How many people per table?

    • 8 people per table

  • When will set up be?

    • We set up the venue two hours prior to your ceremony

  • How soon should I book my event?

    • Honestly, it depends on how important your date is to you. We book up to 2 years in advance, so if there is a specific date you want, I recommend booking as soon as you decide on a venue!

  • What if I have less than 100 people? Your packages are all for 100.

    • We do a price per person so if you have 75 people you pay for 75 if you have 45 you pay for 45. The packages are just to show you what the prices would be. Every package is customizable

  • Can I bring my own vendors?

    • Yes ! We have preferred vendors that we recommend but you absolutely don’t have to use them!

  • Is your venue indoors or outdoors?

    • We actually have both! We have an indoor banquet hall as well as a beautiful outdoor area with the grass, waterfall and private pavilion.

  • How do you keep the area private from bar and restaurant guests?

    • Our wedding area is completely separate. We have doors to keep people who are not part of your wedding out.

  • Who’s included in my guest count? 

    • Everyone, including yourself and the bridal party. If you’re doing our all inclusive package we take care of the vendors dinner but if you are bringing your own make sure you include them as well! 

  • I booked now what?

    • First off congrats! We are beyond excited to help plan your big day! We do have a brides facebook group we suggest you join!

  • How does dinner work?

    • Dinner is served buffet style. The DJ announces a few tables at a time to come up and get dinner. We have the buffet down to a science we can serve your guests relatively quickly, so no need to worry about your guests waiting in line

  • What about cocktail hour? While we are taking pics what do guests do?

    • So while you and your bridal party are taking photos after the ceremony, guests are getting drinks, finding their seats and mingling. If you would like you can bring appetizers for your guests to snack on but you have to bring plates and napkins for that as well. 


Weddings at Chilleen’s on 17 Event Contract

All reservations and agreements are made upon, and are subject to, the rules and regulations of Chilleen’s on 17, and the following conditions.

All food and beverages must be purchased through Chilleen’s on 17, excluding cake. Chilleen’s on 17 prohibits the removal of any alcohol from its premises. All Federal, State and local laws in regard to beverage purchases and consumption are sstrictly adhered to and enforced. If alcoholic beverages are to be served we require that these beverages are to be sold and dispensed by staff of Chilleen’s on 17. The restaurant’s alcoholic beverage license requires us to request proper identification (photo ID) of any person of questionable age and refuse beverage service to any person who, in the staff’s judgement, appears intoxicated.

Chilleen’s on 17 is not liable for its failure to perform any signed contract if such failure is due to acts of God, including but not limited to, fire, flood, weather, earthquake, viruses, or any other cause beyond its control.

Chilleen’s on 17 requires the final guarantee or the actual attendance, whichever is greater be paid no later than 10 days prior to your event. Should a guarantee not be given Chilleen’s on 17 will prepare a charge for the estimated number as it appears on the contract, or the actual attendance, whichever is greater. All food and beverage prices are subject to a service charge and applicable sales tax. 

A $1,000 deposit is required for all functions. Full payment is due 10 days prior to your event with your guaranteed headcount. Any service add on the night of the event will be paid IN FULL the night of the event. The $1,000 deposit is NON-REFUNDABLE. If you cancel your event for any reason you will not be refunded under any circumstances. All payments made are non refundable if you chose to cancel within 60 days of your wedding.

All inclusive packages: If you do our all inclusive package vendors may be changed within 120 days of the event. If you cancel vendors within 120 days a 200 fee will be applied. 

We do not allow confetti, fake flowers, chinese lanterns or streamers to be thrown. Due to the harm it causes wildlife & environment. Hay bales also may not be brought into the venue. If you disregard our policy you will be charged $150 cleaning fee, no exceptions. All décor or decorations must be taken the night of your event. Chilleen’s on 17 is not responsible for any remaining décor.  Chilleen’s on 17 is not responsible for any items left unattended in the banquet hall, bridal suite or anywhere on the venue. 

I agree to comply with the above rules and regulations. I will not hold Chilleen’s on 17 responsible for any physical harm or property damage incurred from activities of my own event.

 

The Fine Print

Venue Rental:

  • Venue fee includes 6 hours of guest time. 30 mins prior to the ceremony, 30 min ceremony and 5 hour reception. 

  • Each additional hour is $150 and must be predetermined and paid for prior to the start of that hour. 

  • Brides may arrive at the venue no more than two hours prior to their start time

Service Charge, Taxes & Fees:

  • Tax and service charges will be applied to all food and beverage sales

  • All taxes and fees are included in invoices there are no hidden fees

Restrictions:

  • No Fake Flower petals, Streamers or Confetti may be used

  • No fireworks- sparklers are OK

  • No outside alcohol is allowed on the premise- due to our liquor license

  • Fees will apply if any of these restrictions are broken. 

Guarantee 

  • A final confirmation and guarantee # will be given to Weddings at Chilleen’s 10 days prior to the function.

  • The guaranteed number of guests cannot be reduced after this time and the final count will be charged based on the final guarantee or the actual number of guests; whichever is greater. 

  • We will make an allowance to prepare 5% over your guarantee.

Alcoholic Beverages

  • All Alcoholic Beverages must be purchased through Weddings at Chilleen’s.

  • Weddings at Chilleen’s staff have the right to refuse Alcohol Service at any time and for any reason.  

  • Please make sure all guests at your function are in possession of proper identification. 

  • Arizona Liquor License and Control does not permit alcoholic beverages of any kind to be brought to an event by you or your guests.

Set up & Clean up

  • Set up of basic decor, such as table decorations, putting out signs and any other decorations brought to the rehearsal will be set up by our staff. If you bring decor the day of we may not be able to complete set up so please have someone assigned to the job. 

  • If decor is too complex we may ask for assistance from someone you choose. 

  • You are responsible for all clean up of decor. (but we will probably help or do it) 

  • ALL decor must be taken the night of your event, no exceptions. Weddings at Chilleen’s are not responsible for anything that is left behind.  

Payments

  • If something were to happen and you cancel. Payments made will be refunded as long as the cancellation takes place 60 days prior to your wedding day. If you cancel within the 60 days payments WILL NOT be refunded.

  • Payments can be accepted online only

By booking your date with Weddings at Chilleens you are agreeing to all the above terms.